Refund and Return Policy

At Trimize, we're committed to your complete satisfaction, not only through the quality of our products but also by providing a smooth, worry-free shopping experience. That's why we offer a clear and flexible return and refund policy when you buy the best shaving machine for men's sensitive areas from the Trimize website.

Refund and Return Policy Details

Refund and Return Period

You have 30 days from the date you receive the product to request a refund or return.

General Terms

Product condition: To be eligible for a return or exchange, the item must be in its original condition, unused, complete with all accessories, and in its original packaging.

Defective products: If the product has a manufacturing defect or does not match the description, you are entitled to a replacement or a full refund at no extra cost.

Non-Returnable Items

• Products damaged due to misuse.
• Products missing essential components or accessories.

How to Submit a Return or Refund Request

1. Contact customer support: Reach the Trimize support team via WhatsApp or our official channels.
2. Submit your request: Send your order details with clear photos of the product.
3. Return the product: Pack the item securely and hand it to the shipping company our team assigns.
4. Processing: Once we receive and inspect the product, we'll process your request promptly.

Refunds

Refunds are issued to the original payment method within 10 to 14 business days after we receive the product.

Important Notice About Returns and Reorders

If an order is returned after delivery and then ordered again later, a shipping fee of 200 EGP applies.

At Trimize, we're committed to after-sales service that matches the quality we promise at purchase. Your comfort and trust are what we always strive to keep.

For any questions or for exchange and return requests, contact us on WhatsApp at: 01034472705.