Terms and conditions - Trimize

Last Updated: July 1, 2025

Welcome to Trimize website. These terms and conditions govern your access to and use of our site and services. By using the site, you agree to be legally bound by these terms.

1. Definitions

Trimize: Refers to Trimize Care, located on Ibrahim El-Sayed Street, Sidi Bishr, Alexandria, Egypt.

User / You: Any person accessing the website or requesting our services.

Device: Any electronic means used to access our website, such as a smartphone, tablet, or computer.

Service: Refers to the Trimize website and all its features, including product purchases, account creation, wishlists, and order tracking.

Account: A registered user profile that provides access to certain website services.

2. Acceptance Terms

By using this website, you acknowledge that:

You are at least 18 years old

You have read and fully understood these terms

You agree to be bound by them, along with our Privacy Policy

 If you do not agree to any part of these terms, please discontinue use of the website immediately. 

3. User Accounts

To access certain features —such as placing orders or saving favorite products— you may need to create an account.

By creating an account on Trimize, you agree to:

• Provide accurate and up-to-date information

• Keep your login credentials confidential

• Notify us immediately of any unauthorized use of your account

Trimize reserves the right to suspend or delete any account that is used unlawfully or in violation of these terms.

4. Payments and Transactions

All purchases are processed through secure electronic payment methods.

Accepted Payment Methods:

• Credit and debit cards (Meeza – Visa – Mastercard)

• Paymob gateway

• ValU installment plan (subject to approval)

• Cash on delivery (available in select areas only)

All transactions are charged in Egyptian Pounds (EGP), unless otherwise specified.

Once your order is confirmed, you will receive an electronic invoice via email.

5. Advertising and Tracking

Trimize uses cookies, pixels, and similar technologies to:

• Improve website performance
  
• Personalize shopping experiences
  
• Deliver targeted ads via platforms such as Meta, Google, TikTok, and others
  

Third-Party Tools Used May Include:

• Meta Pixel
  
• Google Analytics
  
• TikTok Pixel
  
• Hotjar
  
• Shopify Analytics
  

By using the website, you consent to our use of cookies and data tracking as outlined in our Privacy Policy.

You may adjust your cookie preferences at any time through your browser settings or our cookie consent banner.

6. Product Availability and Orders

Orders are subject to:

• Availability of products
  
  
• Confirmation of pricing
  
  
• Receipt of full payment
  
  

Trimize reserves the right to:

• Limit or cancel quantities
  
  
• Correct any pricing errors
  
  
• Cancel orders for any reason
  

7. Injury Protection Guarantee

At Trimize, your safety is our priority. That’s why we offer the Injury Protection Guarantee for men care products such as the T1 trimmer and grooming devices for men’s sensitive areas.

If you faced an injury while using the product correctly, you may be eligible to claim this guarantee under our Injury Protection Policy.

Please note: General returns are subject to the Return & refund Policy available on our website.

8. End of Access

We reserve the right to suspend or end your access to the website, including account deactivation, at any time, without notice, for:

• Breach of these Terms
  
  
• Fraudulent activity
  
  
• Misuse of our website
  

9. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability is limited to the amount you paid through the website or USD 100, whichever is lower.
  
  
• We are not liable for indirect or consequential damages.
  

10. Disclaimer of Warranties

The website is provided "AS IS" and "AS AVAILABLE".
We do not guarantee:

• Continuous, error-free operation
  
  
• That the website is free of viruses or malware
  
  
• Accuracy or reliability of content
  
  

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of Egypt.

In case of dispute:

• You agree to contact us first to attempt informal resolution.
  
  
• If unresolved, disputes shall be settled under the exclusive jurisdiction of Egyptian courts.
  

12. Severability and Waiver

If any part of these Terms is found invalid, the rest shall remain valid and enforceable.
Our failure to enforce any provision is not a waiver of our right to do so in the future.

13. Modifications to Terms

We reserve the right to edit these terms at any time.
If any changes are made, you will be notified via email or through the website at least 30 days before they take action.

14. Translation

In case o any conflict between the Arabic and English versions of these terms, the English text shall prevail.

15. Contact Us

For any questions about these Terms, please contact us:
info@trimize.com