Frequently Asked Questions
Here are answers to the questions we hear most about the Trimize shaving machine for men's sensitive areas, shipping, payment and returns. If your question isn't here, our team is ready to help.
About the Trimize shaving machine
What is the Trimize shaving machine?
The Trimize shaving machine is designed specifically for men's sensitive areas. Ceramic blades and gentle-touch technology give you a safe, comfortable shave with no cuts or irritation, and you can use it on the rest of your body too.
Is Trimize safe for sensitive areas?
Yes. The ceramic blades are gentle on skin, and the machine trims hair down to 0.3 mm without removing it completely, which reduces irritation and cuts. For extra peace of mind, every machine is backed by our Cut Protection Guarantee.
Does Trimize shave to zero?
No. Trimize is designed for safe trimming, not a zero or clean shave: it trims hair to about 0.3 mm. That length is what protects you from cuts and irritation, especially in sensitive areas, while still giving you a smooth, neat look without scratching your skin.
Can I use it in the shower?
Yes. The Trimize shaving machine is waterproof and safe to use in the shower, with a non-slip grip for a secure hold even when wet.
Which guard lengths come with it?
It comes with 3 guard combs covering 1.5, 3, 6, 9 and 12 mm, so you can pick the right length for every area.
How often should I change the blade?
We recommend changing the blade every 3 to 6 months for the best performance and hygiene. Blades are easy to replace, and you can keep one for your face and another for your body. You can order the Trimize replacement blade on our website.
What is the Cut Protection Guarantee?
If you get any cut or scratch within the first 3 days of trying your Trimize shaving machine, you can simply return or exchange it. The guarantee covers products bought from the official Trimize website only.
Shipping and delivery
How much does shipping cost?
Shipping is 100 EGP to anywhere in Egypt, and the shipping fee is fully discounted on orders over 500 EGP, with no hidden costs.
How long does delivery take?
Orders are prepared within 1–2 business days and arrive within 48 hours to 5 business days, depending on your location. During big sales the time may be slightly longer, and we'll let you know about any delay. See our shipping page for full details.
Do you deliver to every governorate?
Yes. We deliver to every governorate, city and village in Egypt, including remote areas such as Matrouh, Siwa, South Sinai and the Oases.
How do I track my order?
As soon as your order ships, you'll get a WhatsApp message with the tracking link or waybill number so you can follow it until delivery.
Payment and returns
Which payment methods can I use?
You can pay by credit or debit card (Meeza, Visa, Mastercard) through Paymob, in installments with ValU (subject to approval), or cash on delivery in selected areas.
Can I return or exchange a product?
Yes, within 30 days of delivery, as long as the product is in its original condition, unused and with all its accessories. If there's a manufacturing defect, you get a replacement or a full refund at no extra cost. Read our full refund and return policy.
When will I get my refund?
Refunds go back to your original payment method within 10 to 14 business days after we receive and inspect the product.
Contact us
How do I contact customer support?
Message us on WhatsApp or email support@trimize.com, daily from 9 AM to 9 PM, and on Fridays from 2 PM to 9 PM. All contact options are on our contact page.